From our store to your doorstep.

Shipping Service Area

Chicaro Fashion currently accepts delivery orders for serviceable locations within India.

Whether an address can be served depends on the postal code, courier network coverage, operational restrictions and the delivery options available at the time the order is processed.

We may be unable to dispatch an order to a location that is not supported by our available logistics partners.

Order Processing

Confirmed orders are generally prepared for dispatch within 1 to 3 business days after successful order confirmation or payment confirmation, where applicable.

Processing includes activities such as order verification, inventory confirmation, packing and preparation for handover to the logistics provider.

Saturdays, Sundays, public holidays and circumstances affecting warehouse or courier operations may affect processing time.

Estimated Delivery Time

After dispatch, orders are generally expected to arrive within approximately 3 to 10 business days, depending on the delivery location and courier network.

This is an estimated delivery range and not a guaranteed delivery date unless a specific guaranteed delivery commitment is expressly provided for a particular order.

Delivery may take additional time for remote areas, regional locations, locations affected by weather, public holidays, transportation disruption or exceptional operational conditions.

Shipping and Delivery Charges

Any shipping or delivery charge applicable to an order will be displayed during checkout or otherwise communicated before completion of the purchase where required.

Shipping charges may vary depending on factors such as order value, delivery location, courier requirements, promotions or other applicable conditions.

If free shipping is offered as part of a promotion, the applicable eligibility conditions will be displayed with the offer or during checkout.

Order and Shipment Tracking

Once an order is dispatched, available tracking details may be communicated through the website, customer account, email, SMS or another contact method associated with the order.

Tracking information is supplied through the relevant logistics provider and may take some time to become active after the shipment is first created.

Logged-in customers may also use our Order Tracking page to review available order information.

Shipping Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

The address should include all details reasonably required for delivery, including:

• Recipient name.
• House, building, flat or premises details.
• Street, locality and landmark where applicable.
• City and state.
• Correct postal PIN code.
• Reachable mobile number.

Incomplete or incorrect address information may result in delay, unsuccessful delivery or return of the parcel to us.

Request to Change a Delivery Address

If you discover an error in your delivery address, contact our support team as soon as possible.

We may be able to update an address only if the order has not yet progressed beyond the stage at which an address change can reasonably be made.

Once an order has been dispatched, address modification may depend on the courier provider and may not be technically possible.

Delivery Attempts

The courier provider may attempt delivery according to its operational procedure and may contact the recipient using the mobile number provided with the order.

Customers should ensure that the recipient or another authorised person is reasonably available to receive the shipment.

If delivery is unsuccessful, the courier may make additional attempts where supported by its service, or the shipment may eventually be returned to origin.

Return to Origin (RTO)

A parcel may be returned to origin where delivery cannot be completed, including due to:

• Incorrect or incomplete address.
• Recipient being unavailable after delivery attempts.
• Incorrect or unreachable contact number.
• Customer declining delivery.
• Courier serviceability or operational restrictions.

Where a prepaid shipment is returned to us, the appropriate resolution will depend on the circumstances of the order and our applicable cancellation, refund and return policies.

Split Shipments

An order containing multiple products may occasionally be dispatched in more than one parcel due to inventory, packaging, operational or logistics requirements.

Where this occurs, parcels may arrive on different dates and may have separate tracking references.

Receiving only one parcel from a split shipment does not necessarily mean the remaining item has been omitted from the order.

Delayed Delivery

Although we aim to facilitate delivery within the estimated period, delays may occur due to circumstances outside reasonable control.

• Severe weather or natural events.
• Transportation or courier network disruption.
• Public holidays or local restrictions.
• Government orders or regulatory restrictions.
• Strikes, civil disturbance or force majeure events.
• High seasonal shipment volumes.
• Incorrect or incomplete delivery information.
• Remote-area logistics limitations.

If your order is significantly delayed, you may contact our support team for the available shipment information.

Shipment Appearing Lost or Untraceable

If tracking information indicates an unusual delay or the shipment cannot reasonably be located, contact us using your order number.

We may raise an investigation or trace request with the relevant logistics provider.

If a shipment is confirmed as lost before successful delivery, the matter will be resolved through an appropriate replacement, refund or other remedy in accordance with availability, applicable policy and law.

Parcel Arriving Damaged

If the outer package appears materially damaged or the product inside is damaged, please retain the packaging and contact us as soon as reasonably possible.

We may request clear photographs or video of:

• The outer parcel.
• Shipping label.
• Internal packaging.
• The affected product.

Such information can assist us in verifying the issue and coordinating an appropriate resolution.

Product return or replacement eligibility will be handled in accordance with our Return Policy.

Remote and Limited-Service Locations

Certain PIN codes, remote districts, rural areas or locations with limited logistics connectivity may require additional delivery time or may not be serviceable by our available courier partners.

Where we discover after order placement that delivery cannot reasonably be completed to the provided location, we may contact the customer regarding available options.

If fulfilment is not possible and a prepaid order must be cancelled, the applicable payment will be handled according to our Refund and Cancellation Policy.

Customer Responsibilities

To help avoid shipping issues, customers should:

• Provide a correct and complete address.
• Provide a working mobile number.
• Review the order information before checkout.
• Remain reasonably available for delivery communication.
• Check shipment tracking where available.
• Contact us promptly when a material delivery issue occurs.

Customers should not share passwords, OTPs or sensitive payment credentials with a person claiming to be a courier or support representative.

Consumer Rights

This Shipping Policy is intended to operate consistently with applicable Indian consumer protection and e-commerce laws.

Nothing in this Policy is intended to remove or limit a mandatory consumer right or remedy that cannot lawfully be excluded.

Changes to this Shipping Policy

CHICARO SUPPLIERS PRIVATE LIMITED may update this Shipping Policy when courier arrangements, operational processes, delivery coverage or legal requirements change.

Updated terms will be published on this page with a revised effective date where appropriate.

Any change will be applied in a manner consistent with applicable law and will not retrospectively remove a right that has already accrued in relation to a completed transaction.