Your information deserves clear protection.
This Privacy Policy explains how Chicaro Fashion, operated by CHICARO SUPPLIERS PRIVATE LIMITED, collects, uses, stores, shares and protects personal information when you browse our website, create an account, place an order, communicate with us or otherwise use our online services.
Privacy practices designed around applicable Indian law
Our commitment to responsible data use
We collect and process personal information only for legitimate business, transactional, legal, security and customer-service purposes connected with the operation of Chicaro Fashion. We endeavour to collect only information reasonably necessary for those purposes and to protect it using appropriate technical and organisational measures.
Scope of this Privacy Policy
This Privacy Policy applies to personal information collected by CHICARO SUPPLIERS PRIVATE LIMITED in connection with Chicaro Fashion, including information collected through our website, customer accounts, checkout process, order management, customer support communications and other online interactions with us.
By accessing or using our website and voluntarily providing information to us, you acknowledge the practices described in this Policy, subject to your rights under applicable law.
Personal Information We May Collect
Depending on how you interact with Chicaro Fashion, we may collect information that identifies you or can reasonably be associated with you.
- Full name and customer account information.
- Email address and mobile number.
- Billing address, shipping address, city, state, postal code and country.
- Order number, purchased products, quantities, prices, returns, cancellations and refund information.
- Information you submit while communicating with customer support or the Grievance Officer.
- Account login and authentication-related information necessary to provide access to your customer account.
- Transaction references and payment-status information received from payment service providers.
Where online payments are processed through an independent payment gateway, card, banking, UPI or similar payment credentials may be collected and processed directly by the relevant payment service provider according to its own security and privacy practices. We generally receive transaction status and reference information required to manage the order.
Information Collected Automatically
When you use our website, certain technical information may be collected automatically by our website, hosting infrastructure, security tools, analytics services or similar technologies.
- Internet Protocol address and approximate network location.
- Browser type, operating system and device information.
- Date, time and duration of website interactions.
- Pages viewed, referring pages and website navigation activity.
- Cookies, session identifiers and similar technical information.
- Security logs, error logs and information used to identify suspicious or unauthorised activity.
How We Use Personal Information
We may process personal information where reasonably necessary for operating our e-commerce business and providing requested products and services.
- Creating and maintaining customer accounts.
- Processing, confirming and managing orders.
- Arranging packing, dispatch, shipping and delivery.
- Communicating order status and service information.
- Processing eligible cancellations, returns and refunds.
- Responding to customer questions, complaints and grievances.
- Maintaining financial, tax, accounting and business records.
- Detecting fraud, abuse, cyber threats and unauthorised activity.
- Maintaining, troubleshooting and improving website functionality.
- Complying with applicable laws, regulatory requirements, court orders and lawful governmental requests.
- Sending promotional communications where permitted by law and where the required consent or lawful basis exists.
Consent and Lawful Processing
Where applicable law requires consent, we seek to obtain consent before processing personal information for the relevant purpose. Information may also be processed where necessary to fulfil an order or service requested by you, comply with legal obligations, protect against fraud or security threats, or for other purposes permitted under applicable Indian law.
Where processing is based on your consent, you may request withdrawal of that consent subject to applicable law. Withdrawal does not affect processing lawfully undertaken before the withdrawal and may affect our ability to provide a service that requires the relevant information.
Payments and Transaction Processing
Online payment transactions may be processed through third-party payment gateways, banks, payment aggregators, UPI platforms or other authorised payment service providers.
Such providers may process payment credentials independently under their own terms, privacy policies, regulatory obligations and security standards. We may retain transaction identifiers, payment status, payment method category and other information reasonably necessary for order reconciliation, refunds, accounting and customer support.
Cookies and Similar Technologies
Our website may use cookies and similar technologies required for shopping-cart functionality, customer login, checkout, website security, preferences, analytics and performance.
Cookies may be used for:
- Maintaining cart contents and checkout sessions.
- Keeping users signed in where applicable.
- Remembering website preferences.
- Protecting the website from fraudulent or malicious activity.
- Understanding general website usage and performance.
You may control or delete cookies through your browser settings. Disabling essential cookies may prevent certain website features, including account, cart or checkout functionality, from working correctly.
When We May Share Information
We may share limited personal information with service providers where reasonably necessary to operate the website, fulfil an order or comply with law.
| Recipient Category | Purpose |
|---|---|
| Courier and logistics providers | Shipment, delivery, tracking and delivery-related communication. |
| Payment service providers | Payment processing, reconciliation and refunds. |
| Hosting and technology providers | Website hosting, maintenance, backups and technical operation. |
| Security and fraud-prevention providers | Protecting customers, accounts, transactions and website infrastructure. |
| Professional advisers | Accounting, audit, legal or compliance services where reasonably necessary. |
| Government or regulatory authorities | Compliance with valid legal or regulatory requirements. |
We do not disclose personal information to unrelated parties merely for their independent use unless you have authorised such disclosure or the disclosure is otherwise permitted or required by law.
Information Security
We endeavour to use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we process and the risks associated with its processing.
- Access controls for website and administrative systems.
- Authentication mechanisms for relevant customer and administrative accounts.
- Secure hosting and infrastructure controls.
- Security monitoring and measures designed to reduce unauthorised access.
- Reasonable safeguards for stored business and customer data.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should protect their account credentials and should not disclose passwords or authentication information to unauthorised persons.
Data Retention
We retain personal information only for as long as reasonably required for the purpose for which it was collected or for a period required or permitted by applicable law.
Different categories of records may be retained for different periods. For example, order, transaction, invoice, tax, accounting, dispute and legal-compliance records may need to be preserved even after a customer account becomes inactive or a purchase has been completed.
Information that is no longer reasonably required may be deleted, anonymised or securely disposed of in accordance with applicable requirements and operational procedures.
Your Privacy Rights
Subject to applicable Indian law and any legally permitted limitations, you may contact us regarding your personal information and request appropriate assistance.
- Request information about personal data associated with you that we process, where such right applies.
- Request correction or updating of inaccurate or incomplete personal information.
- Request deletion or erasure where legally available and where retention is not required by law.
- Withdraw consent for processing that relies on consent, subject to applicable legal conditions.
- Raise a grievance regarding handling of your personal information.
- Exercise any additional rights that become applicable under the Digital Personal Data Protection Act, 2023 and corresponding rules in accordance with their statutory commencement.
We may request reasonable information to verify your identity before acting on a privacy-related request.
Children's Personal Data
Our website is intended for general e-commerce use and is not specifically directed at children. Where a person is legally unable to provide valid consent on their own, use of the website and submission of personal information should be undertaken through a parent, lawful guardian or other person authorised under applicable law.
Where Indian data-protection law requires verifiable consent or other safeguards for processing children's personal data, we will apply those requirements from the date they become applicable to our processing.
Third-Party Websites and Services
Our website may contain links to payment services, courier tracking pages, social platforms or other third-party websites and services.
We do not control the privacy practices of independent third parties. When you leave our website or interact directly with another service provider, the privacy policy and terms of that provider may apply.
Processing and Transfers Outside India
Certain technology, hosting, cloud, payment, analytics or support service providers may operate infrastructure in more than one country. Where personal information is processed or transferred outside India, we will endeavour to do so in accordance with applicable Indian law and any restrictions, requirements or governmental directions legally applicable to such processing or transfer.
Legal and Regulatory Disclosures
We may preserve, access or disclose information where reasonably necessary to comply with applicable law, a valid court order, regulatory requirement, lawful governmental request, investigation or legal proceeding.
Information may also be used or disclosed where reasonably necessary to investigate fraud, enforce contractual rights, protect the security of our website, defend legal claims or protect the rights and safety of customers, the company or other persons, subject to applicable law.
Changes to this Privacy Policy
We may revise this Privacy Policy where our services, technology, business processes or legal obligations change. The updated version may be published on this page together with a revised effective or last-updated date.
Material changes will be communicated in a manner appropriate to the circumstances and any notification requirements imposed by applicable law.
Governing Legal Framework
This Privacy Policy is intended to operate in accordance with applicable laws of India relating to privacy, information security, electronic commerce and personal data protection.
This includes, to the extent applicable at the relevant time, the Information Technology Act, 2000 and rules issued under it, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, together with applicable provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as those provisions become legally effective.
Where a new statutory provision replaces, supersedes or modifies an earlier legal requirement, this Policy shall be interpreted consistently with the law that is legally in force and applicable to the relevant processing activity at that time.
Questions about your personal information?
If you have a privacy-related question, correction request, grievance or concern regarding how your information is handled, contact us using the official details provided here. Please provide sufficient information for us to identify and understand your request.
This Privacy Policy forms part of the terms governing use of the Chicaro Fashion website. It should be read together with the Terms and Conditions, Return Policy, Refund and Cancellation Policy, Shipping Policy and any other applicable policies published on the website.