Returns made clear and straightforward.

Return Request Window

Unless a different return period is clearly stated on the applicable product page, an eligible return request should normally be submitted within 7 calendar days from the date of delivery.

A request submitted after the applicable return period may not be eligible under this voluntary return policy. This does not remove any statutory remedy that may remain available under applicable Indian law.

Products Eligible for Return

A product may be eligible for return where the request is submitted within the applicable return period and all relevant conditions in this Policy are satisfied.

The Chicaro Fashion fashion collection includes categories such as:

• Short Kurti
• Cord Sets
• Saree
• Kurta Set

Product-specific return restrictions, if any, will apply only where they are clearly communicated and are permitted under applicable law.

Required Condition of Returned Products

Except where the return relates to a defect, damage, incorrect product or another issue that necessarily affects product condition, returned merchandise should be received in substantially the same condition in which it was delivered.

• The product must not have been worn beyond what is reasonably necessary to check size or fit.
• The product must not be washed, altered, stitched, repaired or modified by the customer.
• Original product tags and labels should remain attached.
• Any supplied accessories or components forming part of the product should be returned.
• The product should be free from stains, perfume, makeup, deodorant marks or customer-caused damage.
• Original packaging should be retained where reasonably possible.

Incorrect Product Received

If you receive a product materially different from the product ordered, contact Chicaro Fashion as soon as reasonably possible after delivery.

Please provide your order number together with clear photographs of the product, outer packaging and product label where reasonably requested to help us verify the issue.

Once verified, the matter may be resolved through replacement, return, refund or another appropriate remedy depending on availability, customer preference where applicable and applicable law.

Damaged or Defective Product

If an item arrives damaged or with a manufacturing defect, please contact us promptly after discovering the issue.

Photographs or a short video may reasonably be requested to establish the condition of the item and packaging and to help us process the matter efficiently.

Customers are encouraged to report visible transit damage as soon as possible after delivery. Delay in reporting may make verification more difficult, but nothing in this Policy limits rights that cannot lawfully be restricted.

Size or Fit Related Returns

Where the applicable product is returnable, a return request based on size or fit may be accepted within the stated return period provided the product remains unused, unwashed, unaltered and otherwise satisfies the return condition requirements.

Customers are encouraged to review any available product measurements, size information and description before placing an order.

Where a replacement size is requested, replacement remains subject to stock availability.

Products That May Not Qualify for Voluntary Return

A return may be declined under this voluntary policy where the product has been materially changed after delivery or does not satisfy applicable return conditions.

• Products that have been washed after delivery.
• Products altered, stitched, resized or otherwise modified at the customer's request or after delivery.
• Products showing signs of substantial wear or use.
• Products damaged after delivery due to misuse, mishandling or improper care by the customer.
• Products returned without essential components originally supplied with them.
• Personalised or customised products where the nature of the customisation makes resale impracticable, except where defective, damaged, incorrect or otherwise required by law.
• Products specifically marked as non-returnable before purchase, but only to the extent such restriction is lawful.

How to Request a Return

To request a return, contact our customer support team through the official email address published on the website.

Please provide:

• Your order number.
• Name and contact information associated with the order.
• Product for which return is requested.
• Reason for the return.
• Photographs or video where the request relates to damage, defect or incorrect product.

Return requests should be sent to: ranjit@chicaro.in

Reverse Pickup and Return Shipping

Where reverse pickup is available for the customer's location, we may arrange collection through a courier or logistics partner after the return request has been reviewed.

Reverse pickup availability may depend on courier serviceability. Where collection cannot reasonably be arranged, our support team may provide alternative return instructions.

Responsibility for return shipping charges, if any, will depend on the reason for the return and applicable law. Where the return results from an incorrect, damaged or defective product attributable to us, the customer will not be required to bear an unreasonable return cost.

Return Inspection

Receipt of a returned parcel does not automatically mean the return has been finally approved.

Returned products may be inspected to verify:

• The correct product has been returned.
• Product condition is consistent with the return reason.
• Tags, labels and supplied accessories are present where applicable.
• The product has not been materially altered or damaged after delivery.

Once inspection is completed, the customer will be informed of the applicable resolution.

Replacement

Where replacement is offered, fulfilment is subject to availability of the requested product, size, colour or variant.

If the same product or suitable replacement is not available, the eligible transaction may instead be handled as a refund in accordance with our Refund and Cancellation Policy and applicable law.

Refunds Following an Approved Return

Where a returned product passes the applicable inspection and the return qualifies for a refund, the refund will be processed according to our Refund and Cancellation Policy.

Where technically and legally appropriate, refunds for prepaid transactions are ordinarily returned through the original payment method or another permitted method communicated to the customer.

Processing time may include our internal processing period together with any additional settlement time required by the customer's bank or payment service provider.

Please review the Refund and Cancellation Policy for additional details.

Returns That Fail Inspection

A voluntary return may be rejected where inspection reasonably establishes that the returned item does not satisfy this Policy, including where it has been used, washed, altered or materially damaged after delivery.

Where a return is rejected, we will communicate the relevant reason to the customer. Further handling of the product will depend on the circumstances and any reasonable logistics arrangements required.

This section does not permit rejection of a remedy that the customer is legally entitled to receive under mandatory consumer protection law.

Consumer Rights Under Indian Law

This Return Policy is intended to operate alongside applicable provisions of the Consumer Protection Act, 2019 and applicable e-commerce rules and other laws governing consumer transactions in India.

Nothing in this Policy is intended to exclude, waive or reduce any mandatory right or remedy available to a consumer under applicable law.

Where a term of this voluntary Return Policy conflicts with a mandatory statutory requirement, the statutory requirement will prevail to the extent of the conflict.

Abuse of the Return Process

We may take reasonable measures to investigate or restrict fraudulent, deceptive or abusive use of the return process, including repeated submission of false claims, substitution of returned products or manipulation of product condition.

Any such action will be taken reasonably and will not prevent a customer from exercising a legitimate statutory consumer right.

Changes to this Return Policy

CHICARO SUPPLIERS PRIVATE LIMITED may update this Return Policy where business processes, logistics arrangements or legal requirements change.

Updated terms will be published on this page together with a revised effective date where appropriate. A policy change will not retrospectively remove a consumer right that has already accrued under applicable law or the terms applicable to a completed transaction.